DELIVERY AND RETURNS

At Prime Ape Protein, we strive to ensure that your order reaches you as quickly and efficiently as possible. Please review our delivery policies below:

 

Processing Time:

- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Shipping Rates and Estimates:

- Shipping charges for your order will be calculated and displayed at checkout.

- Estimated delivery times vary based on your location and selected shipping method:

  - Standard Shipping: 5-7 business days

  - Expedited Shipping: 2-3 business days

  - International Shipping: 10-15 business days

 

Order Tracking:

- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided in the email.

 

International Shipping:

- We offer international shipping to select countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

 

Returns and Refunds

We hope you love our products as much as we do. If you are not completely satisfied with your purchase, we are here to help.

 

Return Policy:

- You have 30 days from the date of delivery to return any unused and unopened products for a full refund.

- To be eligible for a return, your item must be in the same condition that you received it, with all original packaging intact.

 

How to Initiate a Return:

1. Contact our customer support team at support@primeprotein.io with your order number and the reason for your return.

2. Our team will provide you with a return authorization number and instructions on how to send your item back to us.

3. Please include the return authorization number with your package.

 

Refunds:

- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

 

Exchanges:

- If you need to exchange a product for a different item, please contact our customer support team. We will guide you through the exchange process.

 

Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately at support@primeprotein.io with your order number and a photo of the item. We will arrange for a replacement or refund.

 

Contact Us

If you have any questions about our delivery and returns policies, please contact us at support@primeprotein.io. We are here to assist you and ensure your experience with Prime Ape Protein is exceptional.

 

Thank you for choosing Prime Ape Protein!