Last updated: July 2026
Privacy Policy
How Prime Protein Limited collects, uses and protects your personal data.
This page is a template. Please have it reviewed by a legal professional before launch.
1. Who we are
Prime Protein Limited (Company No. 15799406), registered in England & Wales, is the data controller for personal data collected through primeprotein.io. Contact: adriana@primeprotein.io.
2. What data we collect
Contact and order details (name, email, delivery and billing address, phone), purchase history and subscription preferences, communications you send us, and technical data such as IP address, device, browser and pages visited.
We do not store full payment card numbers — payments are processed by our payment providers.
3. How we use it
To process and deliver orders, manage subscriptions and returns, provide customer support, prevent fraud, comply with legal obligations, and — where you have consented — to send marketing emails. Our legal bases are contract performance, legitimate interests, legal obligation and consent.
4. Cookies
We use essential cookies to keep your cart and session working, plus analytics and marketing cookies where permitted. You can manage cookies in your browser settings; disabling essential cookies may break checkout.
5. Third parties
We share data only as needed with: Shopify (store and checkout platform), payment processors, delivery carriers, email and analytics providers, and professional advisers or authorities where legally required. Some providers may process data outside the UK/EEA under appropriate safeguards such as Standard Contractual Clauses.
6. Your rights
Under UK GDPR you can request access, correction, deletion, restriction or portability of your data, object to processing, and withdraw consent at any time. Email adriana@primeprotein.io. You may also complain to the UK Information Commissioner's Office (ico.org.uk).
7. Retention
We keep order and tax records for at least six years as required by UK law, marketing data until you unsubscribe, and support correspondence for up to three years.
8. Security
We use encrypted connections, access controls and vetted processors to protect your data. No online service can be guaranteed fully secure, but we take incident response seriously and will notify you and the regulator where required.
9. Contact
Privacy questions or requests: adriana@primeprotein.io.